Complaint Resolution Procedure

We take complaints about billing, account access, copyright, age verification, and content safety seriously. This page explains how to contact us, what information to include, and how we triage and respond.

What this procedure covers

Use this procedure for:

Subscription, billing, renewal, or cancellation complaints
Account access issues
Complaints about content hosted on the site
Reports involving possible underage performers
Reports involving non-consensual intimate imagery (NCII)
Privacy or data-handling complaints
Other general legal or policy concerns

Where to send your complaint

Please use the channel that best matches the issue:

General support, subscription, billing, account, and policy complaints: use the contact form available from the Contact button in the site footer, or email info@noodledude.io
Copyright / DMCA notices: email dmca@noodledude.io
Underage-performer concerns, NCII, or other urgent safety issues: email takedown@noodledude.io

If you are unsure which category applies, send the complaint through the general support path and we will route it internally.

Information to include

To help us review your complaint quickly, please include as much of the following as possible:

The URL of the relevant page or video
Your account email, if the issue is tied to an account or subscription
The type of complaint
A short description of what happened
Any relevant timestamps, screenshots, or supporting documentation
The outcome or resolution you are requesting

Incomplete reports may take longer to review, especially when we cannot identify the affected content or account.

How we review complaints

Urgent safety complaints

This includes credible reports involving underage performers, NCII, or similarly urgent safety concerns.

We triage these reports as quickly as possible after receipt.
If a report appears credible, we may temporarily restrict or remove access to the identified content while we investigate.
Our target is to take interim action within 3 to 6 hours for credible urgent safety reports.

Copyright complaints

Subscription, billing, and account complaints

We aim to acknowledge these complaints within 1 to 2 business days.
Our target is to resolve or substantially respond within 5 to 7 business days.
If we need more time, we will send a status update before the target window expires when reasonably possible.

Other legal or policy complaints

We review these complaints in good faith and route them to the appropriate internal reviewer based on the issue raised.

Possible outcomes

Depending on the issue, we may:

Clarify the applicable policy or billing terms
Restore, limit, or suspend account access
Issue a refund or credit where appropriate or required
Remove, replace, or restrict access to content
Request more information before we can complete the review
Decline the request where the complaint is unsupported or conflicts with applicable law or policy

Escalation

If you believe your complaint was not resolved appropriately, reply to the same support ticket or email thread and request a secondary review. Please explain why you believe the first response did not address the issue and include any new supporting information.

This procedure does not limit any rights or obligations that apply under our Terms of Use, Age Verification Policy, 18 U.S.C. § 2257 Compliance Statement, or DMCA Policy.

Last updated: 2026/05/13